1. Who we are
This website is operated by [FULL REGISTERED LEGAL NAME], trading as Stourc (“we”, “us”).
- Business address: [FULL ADDRESS]
- KvK number: [NUMBER, IF APPLICABLE]
- VAT ID: [NUMBER, IF APPLICABLE]
- Email: [CONTACT/PRIVACY EMAIL]
- Telephone or other direct contact method: [DETAILS]
The data controller under the GDPR is [LEGAL ENTITY/PERSON]. Contact us using the details above with privacy questions.
2. Personal data we may collect
Depending on how you use Stourc, we may collect:
- Contact details such as name, email and phone number.
- Enquiry details and information you choose to share about your move, timing, study or work plans and practical questions.
- Communications and notes needed to respond or provide agreed support.
- Booking, service or payment details, if applicable.
- Technical, security and website-use data collected by the website host or connected tools.
- Cookie preferences, if a consent tool is used.
Please do not send sensitive personal information or documents unless specifically requested and necessary.
3. Purposes and legal bases
- Responding to enquiries and arranging calls: steps requested before a contract or legitimate interests in responding to relevant enquiries.
- Providing agreed services: performance of a contract or steps requested before entering one.
- Legal and accounting records: compliance with legal obligations where applicable.
- Website security and improvement: legitimate interests where these do not override your rights, subject to any required cookie consent.
- Marketing: only where permitted by law and with consent where required; you can opt out.
4. Is providing data required?
You generally choose what to include in an enquiry. Without information needed to respond or provide an agreed service, we may be unable to help. We will not ask for data unnecessary for the relevant purpose.
5. Recipients and service providers
We may share necessary data with providers supporting our operations, such as [LIST ACTUAL PROVIDERS: ODOO, EMAIL, CRM, BOOKING, SUPPORT OR PAYMENT TOOLS]. Confirm actual providers and appropriate contractual/security arrangements before publishing. We may also disclose information where required by law or necessary for legal claims. We do not sell personal data.
6. International transfers
[CONFIRM WHETHER ANY PROVIDER STORES OR ACCESSES PERSONAL DATA OUTSIDE THE EEA. IF SO, DESCRIBE THE TRANSFER MECHANISM AND SAFEGUARDS.]
7. Retention
We retain data only as long as necessary for its purpose and legal obligations. Define actual periods before publishing: enquiries [PERIOD]; client/consultation records [PERIOD]; accounting records [STATUTORY PERIOD IF APPLICABLE]; marketing preferences [PERIOD]; technical logs/cookie records [PERIOD].
8. Security
We use appropriate technical and organisational measures designed to protect personal data. No online system can be guaranteed completely secure; access should be limited to those who need it for legitimate purposes.
9. Your rights
Subject to legal conditions, you may request access, correction, deletion, restriction, portability or object to processing based on legitimate interests. You may withdraw consent where processing is based on consent. Contact [PRIVACY EMAIL]; we may need to verify your identity.
You may complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. Children
Our intended audience is [DEFINE AUDIENCE]. We do not knowingly collect children's personal data except where lawful and necessary for a clearly explained purpose.
11. External links
Our website may link to government, municipal, university and visitor-information websites. They operate independently and have their own privacy practices.
12. Changes
We may update this notice when our practices or the law changes. The current version and update date will appear here.
